rf999 Terms and Conditions

General Terms and Scope of Agreement

rf999 ("Platform", "we", "us") is an online gaming service provider. By visiting this website (rf999.lat), creating an account, or using any of our services, you voluntarily agree to abide by these terms and conditions ("Terms"). If you do not agree with these Terms, please refrain from using the site.

These Terms are governed by and subject to the laws of Bangladesh. Local laws and jurisdiction will apply to any disputes or disagreements arising hereunder. We reserve the right to modify these Terms at our discretion at any time; amended Terms will be considered effective from the date of publication.

Eligibility and Age Restrictions

To use any service at rf999, you must meet the following conditions:

• You must be 21 years of age or older. Online gaming is for adults aged 21+ only.
• You must create an account voluntarily and of your own judgment.
• Online gaming is not legally prohibited in your area — this responsibility lies entirely with the user.
• Only one account per person is permitted.
• Information provided at the time of account registration must be truthful, accurate, and complete.
• Accounts created with duplicate or false information may be cancelled at any time.

rf999 may request supporting documents for age verification. Failure to provide accurate information in a timely manner may result in account suspension or closure.

Account Security and User Responsibility

It is your own responsibility to keep your rf999 account secure. The following points are important to keep in mind:

• Keep your password strong and do not share it with any third party.
• You are responsible for all activity carried out from your account.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Transferring or selling your account to anyone else is strictly prohibited.
• Always log out after logging in from a public or shared device.

rf999 will not be held liable for any financial loss resulting from negligence in protecting your account.

Deposits, Withdrawals, and Payment Policy

All financial transactions at rf999 are processed through secure SSL encryption. Our approved payment methods are bKash, Nagad, and Rocket.

• Minimum deposit amount: ৳500 (per method).
• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 5 to 30 minutes.
• Before requesting a withdrawal, make sure your account has sufficient balance and that any bonus wagering requirements have been met.
• Every withdrawal request is subject to review; requests may be rejected if fraud or suspicious activity is identified.
• Rocket is the mobile wallet service of Dutch-Bangla Bank.

Users must use a payment method registered in their own name. Use of third-party payment methods is strictly prohibited and such transactions may be cancelled.

Bonuses and Promotional Offers

rf999 offers various bonuses and promotional offers from time to time. The key terms of the current welcome bonus are as follows:

• Welcome bonus: up to 100% of the first deposit, maximum ৳8,000.
• Wagering requirement: 25 times the bonus amount (on the bonus amount only, not on the combined total of deposit and bonus).
• For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. To make the ৳1,000 bonus withdrawable, ৳25,000 must be wagered.
• Another example: a deposit of ৳18,000 earns a maximum bonus of ৳8,000, giving a total balance of ৳26,000.
• A bonus may only be used once; if you withdraw before completing the wagering requirement, the bonus will be forfeited.
• Bonus balance cannot be transferred to another promotion.
• rf999 reserves the right to modify, suspend, or cancel any bonus offer.
• If an attempt is made to obtain a bonus by fraudulent means, the account may be closed.

VIP Program and Rewards System

The rf999 VIP program has five tiers. By playing regularly, you can advance to higher tiers and enjoy greater weekly cashback:

• Bronze: weekly cashback up to 0.2%.
• Silver: weekly cashback up to 0.3%.
• Gold: weekly cashback up to 0.5%.
• Platinum: weekly cashback up to 0.6%.
• Diamond: weekly cashback up to 0.8%.

The final decision on VIP tier determination and cashback distribution rests with rf999. VIP benefits are non-transferable and apply only to eligible accounts.

Prohibited Activities

The following activities are strictly prohibited on the rf999 platform:

• Any attempt at fraud, deceptive behaviour, or gaining an unfair advantage.
• Operating multiple accounts or using someone else's account.
• Use of software bots, automated scripts, or any technology that provides an artificial advantage.
• Using the platform for money laundering or transferring funds from illegal sources.
• Exploiting system vulnerabilities or technical errors.
• Harassing other users or engaging in abusive behaviour.
• Creating an account using a false identity or someone else's information.

If any such activity is identified, rf999 may immediately suspend or close the relevant account and forfeit the balance. Legal action may also be taken where applicable.

Gaming Outcomes and Dispute Resolution

All games at rf999 are operated in accordance with fair play principles. Key points regarding gaming outcomes are:

• All game outcomes are determined by a Random Number Generator (RNG).
• If a game remains incomplete due to a technical error, rf999 may cancel that round and refund the bet.
• If you have a dispute regarding any outcome, notify our support team within 72 hours.
• In the event of a dispute, rf999's server logs will be considered the final evidence.
• Erroneous wins arising from game rule errors or technical issues will not be paid out.

Account Suspension and Closure Policy

rf999 reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Providing incorrect or false information.
• Evidence of suspicious financial transactions or fraud.
• At the direction of a legal authority.
• Due to prolonged inactivity.

Users may also request account closure at any time by contacting our support team. It is your responsibility to fulfil all wagering requirements and complete any withdrawals before the account is closed.

Intellectual Property Rights

All content published on the rf999 platform — logos, designs, text, images, software, and game code — is the intellectual property of us or our partners. Copying, distributing, publishing, or using any content for commercial purposes without written permission is strictly prohibited. Use of the site for personal and non-commercial purposes is permitted.

Responsible Gaming and Setting Limits

rf999 places the highest importance on responsible gaming. We are mindful of the mental and financial wellbeing of our users. The following features are available to you:

• Requests to set deposit and betting limits can be made to the support team.
• The option to take a temporary break (self-exclusion) is available.
• If you notice signs of gaming addiction, visit our Responsible Gaming page.
• No one under the age of 21 may use this platform under any circumstances.

Remember — gaming is for entertainment, not as a reliable source of income. Never bet more than you can afford.

Limitation of Liability

rf999 is committed to providing a safe, reliable, and uninterrupted service. However, we are not liable in the following circumstances:

• Loss caused by internet disconnection or third-party service failure.
• Loss caused by user negligence or sharing account information with others.
• Uncontrollable events (force majeure) — natural disasters, cyberattacks, etc.
• Legal consequences arising from violation of online gaming laws in your area.

In the event of a technical error or server downtime, rf999 will work to resolve the issue as quickly as possible.

Privacy and Data Protection

How your personal information is collected and used is described in detail in our Privacy Policy. The Privacy Policy also applies to you alongside these Terms. rf999 uses SSL encryption to keep your data secure and does not sell personal information to third parties.

Changes to Terms and Notification

rf999 reserves the right to update these Terms at any time. A notice will be published on the platform for important changes. Continued use of the site after any changes will be taken to mean that you have accepted the new Terms. We therefore recommend visiting this page regularly.

Contact and Support

If you have any questions or comments about these Terms, please contact our support team. rf999's support service is available 7 days a week, 24 hours a day — in both Bengali and English.

• Email: [email protected]
• Live Chat: contact us directly from any page on the site